Waywest Mechanical repairs commercial kitchen equipment of any brand for restaurants, cafés, care facilities and institutional kitchens in Nanaimo and across Vancouver Island. Services include commercial ranges, ovens, fryers, griddles, charbroilers, dish machines and hot water equipment, with emergency response on the 24/7 line. Waywest also handles the kitchen's gas fitting, plumbing and commercial refrigeration, so one contractor can service the whole kitchen.
Monday–Friday, 7:00 AM–4:30 PM · quotes within the hour
Any brand of commercial equipment
Waywest services commercial kitchen equipment from any manufacturer, so a kitchen with a mix of brands needs one service company, not several.
Equipment we service
Cooking
- Commercial gas and electric ranges
- Convection, deck, combi and pizza ovens
- Fryers — gas and electric
- Griddles, flat-tops and charbroilers
- Steam kettles and stock pot ranges
Warewashing and hot water
- High- and low-temperature dish machines
- Booster heaters
- Commercial water heaters
Refrigeration
- Walk-in coolers and freezers
- Reach-ins, prep tables and display cases
- Ice machines
See commercial refrigeration for the cold side of the kitchen.
Why one contractor for the whole kitchen
Commercial kitchen failures rarely respect trade boundaries:
- A fryer that will not light may have a gas pressure problem, not a fryer problem
- A dish machine missing sanitizing temperature may need water heater work
- A walk-in running warm may be sharing a failing condenser location with kitchen exhaust heat
- A floor drain backing up during service is a plumbing call on the same night
Waywest is licensed for gas fitting, plumbing and refrigeration, so the technician who arrives can follow the problem wherever it leads.
What to have ready when you call
- The equipment type, brand and model from the data plate
- What is happening, including any error codes
- Whether it is gas or electric
- When service starts, so we can prioritize accordingly
Food safety comes first
If refrigeration fails, record food temperatures and move product to working units where possible. If gas equipment smells of gas, shut it off at the appliance valve and ventilate; if the smell is strong, evacuate and call FortisBC at 1-800-663-9911.
Service area
Waywest repairs commercial kitchen equipment in Nanaimo, Parksville, Qualicum Beach, Ladysmith, Duncan, the Comox Valley and across our Vancouver Island service area.
What happens when you call
- A person answers
You talk to the Nanaimo office, or our own crew on the 24/7 line — not a call centre.
- You hear the rate first
We explain the service rate, or the emergency rate after hours, before anyone is booked or dispatched.
- A licensed technician arrives
A Waywest technician with a stocked vehicle diagnoses the problem and explains your options.
- You approve the work
Repairs go ahead once you agree. Larger jobs get a written quote you can take time to consider.
Quick facts
- Emergency service
- 24/7 at 250-616-1446 — typically on site within an hour in Nanaimo
- Office hours
- Monday–Friday, 7:00 AM–4:30 PM, 250-729-2394
- Service area
- Nanaimo and Vancouver Island, Victoria to Port Hardy
- Licensing
- TSBC licence LGA0004592; licensed, bonded and insured
- Quotes
- Reply within the hour during business hours
- Page updated
Common questions
Do you offer emergency repair for restaurants?
Yes. Waywest's 24/7 line at 250-616-1446 takes emergency calls from restaurants and commercial kitchens for cooking equipment, hot water, gas and refrigeration failures that affect service or food safety.
What commercial kitchen equipment do you repair?
Waywest repairs commercial gas and electric ranges, convection and deck ovens, fryers, griddles, charbroilers, dish machines, booster heaters and commercial water heaters, along with walk-in coolers, reach-ins and ice machines through its refrigeration service.
Why does my commercial dish machine not reach sanitizing temperature?
High-temperature dish machines rely on a booster heater and adequate incoming hot water. Low final rinse temperatures usually come from a failed booster element or thermostat, scale buildup, or a building water heater that cannot keep up. Waywest services both the machine and the hot water supply.
Can you set up preventive maintenance for our kitchen?
Yes. Scheduled maintenance for cooking equipment, gas connections, dish machines and refrigeration reduces mid-service breakdowns. Visit frequency is set around the equipment and how heavily the kitchen runs.
Need this sorted out?
Call the Nanaimo office and talk to someone who can tell you what the work involves and when we can get to it.