Reach Waywest Mechanical at 250-729-2394, Monday to Friday from 7:00 AM to 4:30 PM, or email info@waywestmechanical.com. For burst pipes, sewer backups, no heat or other emergencies, call the 24/7 line at 250-616-1446. The office and shop are at 4434 Wellington Rd., Nanaimo, BC V9T 2H3.
Monday–Friday, 7:00 AM–4:30 PM · quotes within the hour
Phone, email and address
- Office: 250-729-2394 — Monday to Friday, 7:00 AM to 4:30 PM
- 24/7 emergency line: 250-616-1446
- Email: info@waywestmechanical.com
- Shop and office: 4434 Wellington Rd., Nanaimo, BC V9T 2H3 — get directions
Smell gas? Leave the building first, then call FortisBC's 24-hour gas emergency line at 1-800-663-9911 or 911 from outside. Do not use switches or phones inside.
Request a service call
Use this form for non-urgent work: quotes, maintenance, installations and repairs that can be scheduled. We reply during business hours.
Where we work
Crews are based in Nanaimo and cover Vancouver Island from Victoria to Port Hardy, including Parksville, Qualicum Beach, Ladysmith, Duncan, Chemainus, Courtenay, Comox and Campbell River. For communities further from Nanaimo, we quote travel time before booking.
Quick facts
- Emergency service
- 24/7 at 250-616-1446 — typically on site within an hour in Nanaimo
- Office hours
- Monday–Friday, 7:00 AM–4:30 PM, 250-729-2394
- Service area
- Nanaimo and Vancouver Island, Victoria to Port Hardy
- Licensing
- TSBC licence LGA0004592; licensed, bonded and insured
- Quotes
- Reply within the hour during business hours
- Page updated
Common questions
What are Waywest Mechanical's business hours?
The Nanaimo office is open Monday to Friday, 7:00 AM to 4:30 PM, at 250-729-2394. Outside those hours, including evenings and weekends, the 24/7 emergency line at 250-616-1446 is answered every day of the year.
How quickly will you respond to an online request?
Requests sent during business hours are normally answered the same day. Requests sent evenings or Sundays are answered the next business morning. If water is escaping, you have no heat in cold weather, or you smell gas, do not use the form — call the emergency line.
What should I include when I request a service call?
Tell us the address, what the equipment or problem is, roughly how old the system is if you know, and when it started. A photo of the equipment's label or the problem area helps; you can email it to info@waywestmechanical.com.
Can I visit the office in person?
The office and shop are at 4434 Wellington Rd. in Nanaimo. Most of our crew is out on jobs during the day, so call ahead at 250-729-2394 if you need to meet someone or pick something up.
Prefer to talk it through?
Most jobs are easier to scope in a two-minute phone call than a form. Call the office during business hours.