Privacy Policy

Who this policy is from

This policy explains how Waywest Mechanical Ltd. ("Waywest", "we") handles personal information collected through waywestmechanical.com. It follows Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Waywest Mechanical Ltd. 4434 Wellington Rd., Nanaimo, BC V9T 2H3 250-729-2394 · info@waywestmechanical.com

Privacy questions and requests are handled by Sherri Norman, Director of Operations.

Last updated: September 2026.

What we collect

We only collect what you choose to send us.

Through the quote, service request and Rewards forms

• Your name
• Your phone number and email address
• Your service address, when you provide it
• What you tell us about the work you need

Through the careers form

• Your name, phone number and email address
• The position you are applying for and what you tell us about yourself
• Your resume, if you attach one

Automatically, when you visit Our web host keeps standard server logs, which include the IP address of your device, the pages requested and the time. These are used for security and to keep the site running, not to build a profile of you.

The website loads the Google Ads conversion tag. Waywest advertises on Google, and this tag is how we know whether an ad actually produced a quote request or a phone call rather than just a click. It sets a cookie in your browser and tells Google that a form was submitted or a number was tapped — it does not tell us your name, and we do not use it to build a profile of you or to show you ads elsewhere.

We run no website analytics and set no other tracking cookies. No ads are shown on this site.

If you would rather not be counted, you can turn off Google advertising cookies at adssettings.google.com or block cookies in your browser. Nothing on the website stops working if you do.

Why we collect it

• To answer your question and give you a quote or book a service call
• To carry out the work you request and stay in touch about it
• To enrol you in WayWest Rewards, if you sign up
• To consider your job application
• To keep records required by law, including invoices and permit records for gas and plumbing work

We email customers only about their own jobs — quotes, appointments, service and warranty. We do not send marketing or promotional email unless you ask to receive it.

We do not use your information for anything else without asking you first.

How it is stored

Form submissions are processed and stored by Netlify, our website host, and sent to Waywest's Microsoft 365 email. Both are operated by companies based in the United States, which means your information may be stored or processed outside Canada, where foreign courts and authorities could in some circumstances access it.

Once we are working with you, your details are also kept in Waywest's own business records.

How long we keep it

• Enquiries that do not become jobs: kept while we follow up, then deleted.
• Customer and job records: kept as long as needed to service your equipment and warranty, and to meet legal and tax record-keeping requirements.
• Job applications: resumes and applications are kept for one year from the date we receive them, then deleted. Ask us sooner and we will delete yours right away.

Who we share it with

We do not sell, rent or trade your information.

We share it only when we must:

• with service providers who run our website, email and business systems, and only so they can provide those services
• with suppliers or manufacturers, when a warranty claim or a rebate application requires it, and only with what is needed
• with rebate program administrators, such as BC Hydro, CleanBC or FortisBC, when you ask us to apply on your behalf
• when the law requires it, including permits, inspections and safety reporting

Your choices

You can:

• Ask what we have. Request a copy of the personal information we hold about you.
• Correct it. Ask us to fix anything inaccurate.
• Have it deleted. Ask us to delete your information, except records we are legally required to keep.
• Stop hearing from us. Ask us not to contact you for anything other than work in progress.

Email info@waywestmechanical.com or call 250-729-2394. We respond within 30 days, as the law requires. We may need to confirm your identity first.

How we protect it

• The website is served only over an encrypted HTTPS connection.
• The site is a static website with no customer database or login area, so there is no account for anyone to break into.
• Access to email and business records is limited to staff who need it.
• We use security headers that prevent other websites from embedding or interfering with our pages.

No system is perfectly secure, but we take reasonable steps to protect what you send us.

Links to other websites

This site links to other websites, including Google, BC Hydro, CleanBC, FortisBC, Technical Safety BC and Waywest Mechanical Group. Once you follow a link, that site's own privacy policy applies, not this one.

Children

This website is for customers and job applicants, and is not directed at children. We do not knowingly collect information from children.

Changes to this policy

If we change how we handle personal information, we will update this page and the "last updated" date above.

Questions or concerns

Contact us first at info@waywestmechanical.com or 250-729-2394. If you are not satisfied with our answer, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.