Waywest Mechanical repairs, installs and maintains commercial kitchen and laundry equipment for restaurants, pubs, hotels, care facilities, schools and institutional kitchens in Nanaimo and across Vancouver Island. Work covers commercial dishwashers and booster heaters, ranges, ovens, fryers, griddles and charbroilers, and commercial washers and dryers, on equipment of any brand. Because Waywest is also licensed for gas fitting, plumbing and commercial refrigeration, one contractor can service the gas, water, drainage and cold side of the same kitchen or laundry room, with 24/7 emergency response.
Monday–Friday, 7:00 AM–4:30 PM · quotes within the hour
Commercial equipment services
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Commercial dishwashers
Dish machines missing sanitizing temperature, not draining or leaving film.
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Commercial laundry
Commercial washers and dryers, plus the gas, venting and drainage behind them.
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Cooking equipment
Ranges, ovens, fryers, griddles and charbroilers, any brand, 24/7.
Equipment we service
Warewashing — high- and low-temperature dish machines, booster heaters, glasswashers and the commercial water heaters feeding them. Commercial dishwashers
Cooking — gas and electric ranges, convection, deck, combi and pizza ovens, fryers, griddles, flat-tops, charbroilers and steam kettles. Cooking equipment
Laundry — commercial and coin-operated washers and dryers, stacked units and the gas, venting, water and drainage behind them. Commercial laundry
Refrigeration — walk-in coolers and freezers, reach-ins, prep tables, display cases and ice machines are handled by our commercial refrigeration team.
Who we work for
- Restaurants, pubs, cafés and breweries
- Hotels, motels and resorts
- Care homes and seniors' facilities
- Schools, institutional and campus kitchens
- Grocery, convenience and food production
- Strata laundry rooms and laundromats
- Property managers with food service or laundry tenants
Why one contractor for the whole room
Commercial equipment failures rarely respect trade boundaries, and a technician who can only touch the machine often cannot solve the problem:
- A fryer that will not light may have a gas pressure or regulator problem, not a fryer problem
- A dish machine missing its sanitizing temperature may need work on the building's hot water, not the booster
- A dryer taking three cycles to dry is usually a venting or make-up air problem
- A walk-in running warm may be fighting heat from kitchen exhaust, not failing itself
- A floor drain backing up during service is a plumbing call on the same night
Waywest is licensed for gas fitting, plumbing, heating, ventilation and refrigeration, so the technician who arrives can follow the fault wherever it goes instead of handing it to someone else and starting the wait again.
What to have ready when you call
- The equipment type, brand and model from the data plate
- What is happening, including any error codes on the display
- Whether the unit is gas, electric or steam
- When service starts, so the call can be prioritized around it
Food safety and gas safety
If refrigeration fails, record product temperatures and move critical items to working units where possible. If gas equipment smells of gas, shut it off at the appliance valve and ventilate the area; if the smell is strong, evacuate and call FortisBC at 1-800-663-9911 before calling us.
Service area
Waywest services commercial kitchen and laundry equipment in Nanaimo, Parksville, Qualicum Beach, Lantzville, Nanoose Bay, Ladysmith, Cedar, Duncan, the Comox Valley and across our Vancouver Island service area.
What happens when you call
- A person answers
You talk to the Nanaimo office, or our own crew on the 24/7 line — not a call centre.
- You hear the rate first
We explain the service rate, or the emergency rate after hours, before anyone is booked or dispatched.
- A licensed technician arrives
A Waywest technician with a stocked vehicle diagnoses the problem and explains your options.
- You approve the work
Repairs go ahead once you agree. Larger jobs get a written quote you can take time to consider.
Common questions
Does Waywest repair residential appliances?
No. Waywest's equipment service is for commercial and institutional operations — restaurants, pubs, hotels, care facilities, schools, laundromats and food producers. For homes, Waywest still provides plumbing, heating, cooling and gas fitting.
Do you service equipment you did not install?
Yes. Waywest services commercial kitchen and laundry equipment of any brand, whoever installed it, so a site running a mix of manufacturers needs one service company rather than several.
Do you offer emergency repair for commercial kitchens?
Yes. The 24/7 line at 250-616-1446 takes emergency calls from commercial kitchens and laundries for equipment, hot water, gas and refrigeration failures that stop service or put food safety at risk.
Can you handle the gas and plumbing side as well as the equipment?
Yes, and it is often the same call. Waywest holds Technical Safety BC licence LGA0004592 for gas work and is a licensed plumbing contractor, so a fryer that will not light, a dish machine missing sanitizing temperature or a laundry drain backing up can all be followed through to the cause by one technician.
Do you set up preventive maintenance agreements?
Yes. Scheduled maintenance on cooking equipment, dish machines, laundry equipment and refrigeration reduces mid-service breakdowns. Visit frequency is set around the equipment on site and how heavily it runs. Call 250-729-2394 to discuss a schedule and pricing.
Need this sorted out?
Call the Nanaimo office and talk to someone who can tell you what the work involves and when we can get to it.