Waywest Mechanical repairs, installs and maintains commercial refrigeration in Nanaimo and across Vancouver Island, including walk-in coolers and freezers, reach-in refrigerators and prep tables, refrigerated display cases and ice machines. Waywest serves restaurants, grocery and convenience stores, care facilities and food producers, with 24/7 emergency response when refrigeration failures put product and food safety at risk.
Monday–Friday, 7:00 AM–4:30 PM · quotes within the hour
Refrigeration services
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Walk-in coolers & freezers
Warm boxes, iced coils, condensing units and door problems.
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Reach-ins & display cases
Reach-ins, prep tables, bar coolers and retail display cases.
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Ice machines
Commercial ice makers not producing, leaking or scaling up.
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Refrigeration maintenance
Scheduled service for walk-ins, reach-ins, display cases and ice machines.
Waywest does not sell refrigeration equipment, but its certified refrigeration technicians will quote, supply and install walk-in coolers and freezers and other commercial refrigeration, and service equipment you already have.
Why refrigeration can't wait
A failed walk-in cooler is not an inconvenience; it is lost inventory, a potential food safety issue, and sometimes a closed kitchen. Most commercial refrigeration failures also give warning signs first — rising box temperatures, long run times, ice on the coil, water on the floor — which is where preventive maintenance pays for itself.
What we work on
- Walk-in coolers and freezers — see walk-ins
- Reach-in refrigerators and freezers, prep tables and under-counter units — see reach-ins & display cases
- Refrigerated display cases for grocery and convenience retail
- Ice machines — see ice machines
- Condensing units and evaporators, including rooftop and remote systems
- Scheduled maintenance — see refrigeration maintenance
Part of a full-service mechanical contractor
Commercial refrigeration shares a building with plumbing, gas, HVAC and electrical systems. A condensate drain backs up into the kitchen floor drain; a condensing unit fights hot exhaust air from a kitchen hood; an ice machine needs a clean water supply and proper drain.
Waywest handles the refrigeration and the plumbing and gas around it, and our crews work on large rooftop refrigerant systems as well — like the rooftop heat pump installation at East Village in Qualicum Beach. For kitchen equipment, see commercial kitchen equipment repair.
Service area
Waywest provides commercial refrigeration service in Nanaimo, Parksville, Qualicum Beach, Ladysmith, Duncan, the Comox Valley and across our Vancouver Island service area.
What happens when you call
- A person answers
You talk to the Nanaimo office, or our own crew on the 24/7 line — not a call centre.
- You hear the rate first
We explain the service rate, or the emergency rate after hours, before anyone is booked or dispatched.
- A licensed technician arrives
A Waywest technician with a stocked vehicle diagnoses the problem and explains your options.
- You approve the work
Repairs go ahead once you agree. Larger jobs get a written quote you can take time to consider.
Common questions
Does Waywest offer emergency commercial refrigeration repair?
Yes. Waywest's 24/7 line at 250-616-1446 responds to commercial refrigeration failures such as walk-in coolers and freezers losing temperature, anywhere in its Vancouver Island service area.
What types of businesses does Waywest service?
Restaurants, cafés, bars, grocery and convenience stores, care homes and seniors' facilities, schools, food processors and other businesses that depend on refrigeration to protect product.
What should I do if my walk-in cooler stops working?
Keep the door closed, check the thermostat setting and that the unit has power, and look for ice buildup on the evaporator. Record product temperatures, move critical items to working refrigeration if possible, and call for service before temperatures climb further.
How often should commercial refrigeration be maintained?
Most commercial refrigeration benefits from preventive maintenance at least a few times a year, with condenser coil cleaning more often in greasy or dusty environments. Kitchens with heavy use or rooftop condensers exposed to debris may need more frequent visits.
Need this sorted out?
Call the Nanaimo office and talk to someone who can tell you what the work involves and when we can get to it.